Jeya 9 – Privacy Policy

This Privacy Policy Jeya 9 This explains in detail how (jeya9.pro) collects, stores, uses, and protects the personal information of platform users. By using our website or app, you automatically agree to and are bound by this policy.

By registering with or using Jeya 9, you consent to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

Jeya 9 collects only the information that is strictly necessary. We never ask for unnecessary or excessive data.

Jeya 9 does not collect any information beyond what is listed above. Sensitive personal data such as religious identity, political opinions, or health-related information is never requested.

Jeya 9 uses the information it collects solely for the following purposes:

• Account Management: Ensuring secure registration, login, and account protection.
• Payment Processing: Making deposits and withdrawals simple and hassle-free.
• Customer Support: Resolving your issues quickly.
• Legal Obligations: Compliance with KYC and AML (Anti-Money Laundering) regulations.
• Service Improvement: Analyzing your usage patterns to deliver a better experience.
• Fraud Prevention: Detecting and preventing suspicious activity.

Jeya 9 does not generally share your information with third parties. However, limited sharing may be necessary in certain situations:

• Payment Provider: Limited financial data shared with payment processors such as bKash and Nagad.
• Law Enforcement Agencies: As required by law in response to valid legal orders or investigations.
• Security Agency: We work with third-party security verification services to prevent fraud.
• Business Successor: In the event of a business merger or acquisition, with advance notice provided.

Outside of the cases listed above, your information will not be shared with anyone under any circumstances. All third-party partners are also required to comply with Jeya 9's privacy standards.

Jeya 9 uses cookies and similar technologies on its website and app to enhance your experience and keep the platform secure.

• Essential Cookies: Used to keep your login session active and maintain platform security. Disabling these cookies may cause the platform to not function properly.
• Functional Cookies: Remembering your language preferences and other settings.
• Analytics Cookies: To understand which parts of the site are used most. Collected without any personally identifiable information.

Jeya 9 does not retain your data longer than necessary. The general guidelines are as follows:

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Certain data may be retained for up to 5 years after account closure for legal compliance purposes.
• Transaction History: 7 years, as required by financial regulatory authorities.
• Log Files: Retained for a maximum of 1 year for security purposes.

Once the retention period expires, data is securely and permanently deleted.

As a Jeya 9 user, you have the following rights over your own information:

• Right to Access Your Data You may submit a request to find out what information we hold about you. A response will be provided within 7 business days.
• Right to Rectification If any of your information is inaccurate or incomplete, you may request a correction. You can also update it directly from your profile settings.
• Right to Erasure If you close your account and there are no legal obligations, you may request that your data be deleted.
• Right to Restrict Processing You may request that we restrict the use of your data for specific purposes.
• Right to Data Portability You may request a copy of your data in a commonly used format (PDF/CSV).
• Right to Withdraw Consent You may withdraw any previously given consent at any time. However, data held under legal obligations is not subject to withdrawal.

Jeya 9 employs industry-leading technical and organizational measures to keep your data secure:

• TLS 1.3 encryption applied to all data transmissions.
• Sensitive data stored in the database is encrypted separately.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) available for suspicious login attempts.
• 24/7 physical security at our data centers.
• Strict data protection training and policies for all staff members.

Jeya 9 does not knowingly collect any information from individuals under the age of 18. Our platform is designed exclusively for adults.

If a minor registers and this comes to our attention, the account will be immediately closed and all collected data will be deleted. Any parent or guardian wishing to report such a case should contact our support team.

Jeya 9 may update this Privacy Policy from time to time. Any changes will be communicated via your registered mobile number or email, and will also be clearly announced on the website.

For significant changes, you will be notified at least 14 days before they take effect. If you do not agree to the updated policy, you will have the option to close your account.

For any privacy-related questions, complaints, or requests, please contact the Jeya 9 support team. Our dedicated privacy team aims to respond within 7 business days.

Contact Method:

• Live Chat: Click the Live Chat button at the bottom right of the site.
• Support Ticket: Log in to your account and open a ticket via the "Support" menu.
• Email: [email protected] (responses may take 24–48 hours)